HugGooling

Privacy Policy

Last updated: June 2025   |   Applies to huggooling.com and all associated services

HugGooling ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as amended by the Privacy and Other Legislation Amendment Act 2024, which received Royal Assent on 10 December 2024.

For more on the Australian Privacy Principles, visit: oaic.gov.au/privacy/australian-privacy-principles.

1. What Information We Collect

We collect personal information that is necessary to process your order and provide our services. This may include:

•       Name and contact details (email address, phone number, delivery address);

•       Payment information (processed securely via third-party payment providers — we do not store card details);

•       Order history and purchase preferences;

•       Communications you send to us (e.g. emails, social media messages);

•       Website usage data (e.g. IP address, browser type, pages visited) via cookies and analytics tools.

2. How We Collect Information

•       Directly from you when you place an order, contact us, or sign up to our mailing list;

•       Automatically via cookies and analytics when you browse our website;

•       From third-party platforms (e.g. Shopify, Meta Pixel, Google Analytics) where you interact with our brand online.

3. How We Use Your Information

We use your personal information to:

•       Process and fulfil your orders;

•       Send order confirmations, shipping updates, and tracking information;

•       Respond to your enquiries and provide customer support;

•       Send marketing emails where you have opted in (you can unsubscribe at any time);

•       Improve our website, products, and services;

•       Comply with our legal obligations.

We will not use your personal information for any purpose that is inconsistent with the reason it was collected, without your consent.

4. Disclosure of Your Information

We may share your personal information with:

•       Shipping and logistics providers, to fulfil your order;

•       Payment processors (e.g. Stripe, PayPal, Shopify Payments) — operating under their own privacy policies;

•       Email marketing platforms (e.g. Klaviyo) where you have opted in;

•       Analytics providers (e.g. Google Analytics, Meta) for advertising and website performance;

•       Legal or regulatory authorities, where required by law.

We do not sell your personal information to third parties.

5. Cross-Border Data Transfers

Some of our third-party service providers (e.g. Shopify, Klaviyo, Meta) may store or process your data outside Australia. We take reasonable steps to ensure these providers maintain standards consistent with the APPs. Under the Privacy and Other Legislation Amendment Act 2024, we remain accountable for how overseas recipients handle your data.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

•       SSL encryption on our website;

•       Secure payment processing via PCI-DSS compliant providers;

•       Limiting access to personal information to authorised personnel only.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

More on the NDB scheme: oaic.gov.au/privacy/notifiable-data-breaches.

7. Cookies

Our website uses cookies to improve your browsing experience and to enable analytics and advertising. By continuing to use our website, you consent to our use of cookies. You can manage or disable cookies in your browser settings, though this may affect certain functionality.

8. Your Rights

Under the Privacy Act and APPs, you have the right to:

•       Access the personal information we hold about you;

•       Request correction of inaccurate or outdated information;

•       Complain about how we have handled your personal information;

•       Opt out of marketing communications at any time.

To exercise any of these rights, contact us at hello@huggooling.com.

Note: From June 2025, individuals may also have a statutory right to bring a civil action for serious invasions of privacy under the Privacy and Other Legislation Amendment Act 2024.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at hello@huggooling.com. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC complaint portal: oaic.gov.au/privacy/privacy-complaints.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The current version will always be available at huggooling.com/privacy. Continued use of our website following any update constitutes acceptance of the revised policy.

11. Contact Us

HugGooling

Email: hello@huggooling.com

Website: huggooling.com