Help Center
Frequently Asked Questions
Everything you need to know about Huggooling. Explore by category below.
📦 About the Product
Huggooling is a long cylindrical body pillow inspired by the Indonesian guling. It is designed to be hugged while you sleep, providing full-body support for your arms, chest, and legs. It is the sleep companion millions of Indonesians have used for generations.
Our standard Huggooling is 100cm long and approximately 35cm in diameter. This is the classic guling size, long enough to hug from head to hip.
The Huggooling is filled with premium high-density microfiber, giving it a plush, supportive feel that holds its shape night after night.
The outer cover is made from ultra-soft fabric that feels gentle against your skin. Each design may vary, so check the individual product page for specific material details.
Yes. Many pregnant women love the guling because the cylindrical shape supports the belly and hips in a natural side-sleeping position. It can reduce pressure on the lower back and hips during pregnancy.
Absolutely. The guling is used by people of all ages in Indonesia. It is great for kids who like to cuddle something while sleeping.
🚚 Shipping
We currently ship across Australia. We are working on expanding to more countries soon.
Most orders arrive within 5-10 business days, depending on your location. Metro areas tend to arrive faster than regional areas.
We offer free shipping on orders over a certain threshold. Shipping costs for smaller orders will be calculated at checkout based on your location.
Yes. Once your order ships, you will receive a tracking number by email so you can follow your Huggooling on its journey to you.
↩️ Returns
We accept returns within 30 days of purchase if the item is unused and in its original condition. Please contact us at hello@huggooling.com to initiate a return.
If your Huggooling arrives damaged, please take a photo and email us within 7 days of delivery. We will replace or refund it at no cost to you.
Yes, exchanges are possible if stock is available. Contact our team and we will do our best to make it happen.
🧺 Care
The outer cover can be removed and washed in a gentle machine cycle at 30 degrees Celsius. We recommend air drying to preserve the fabric. Do not tumble dry on high heat.
The inner fill is not designed for regular washing. Keep it fresh by washing the cover regularly and airing the pillow in sunlight occasionally.
Give your Huggooling a gentle shake and fluff it by hand after washing. Avoid compressing it for long periods of storage.
💳 Orders
We accept all major credit and debit cards, PayPal, and Afterpay (buy now, pay later). All payments are processed securely.
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we are unable to make changes.
Yes. We use industry-standard SSL encryption and all payments are processed through Shopify Payments, one of the most secure e-commerce platforms in the world.
Still have questions?
Our team is here to help. Send us a message and we will get back to you within 24 hours.
